2026
Vouch ("we," "our," or "us") operates the Vouch platform, a marketplace that connects brands with content creators on TikTok and Instagram. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
When you create an account, we collect your name, email address, username, and account type (creator or brand).
To verify your identity, we collect your TikTok handle and may access basic profile information through TikTok's API, including your username, display name, and profile picture.
For brands, we collect payment information through our payment processor (Stripe) to fund campaigns. For creators, we collect bank account details for payouts. We do not store full payment card numbers on our servers.
We collect information about how you use our platform, including posts submitted, campaigns participated in, and transaction history.
We Do Not Sell Your Personal Information: Vouch does not sell, rent, or trade your personal information to third parties for their marketing purposes. We are committed to protecting your privacy and will never monetize your data in this way.
We may share your information with:
We implement industry-standard security measures to protect your information, including encryption, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure.
You have the right to:
To exercise these rights, please contact us at support@vouchforthat.com.au or use the account deletion feature in your profile settings.
You can request deletion of your account and all associated personal data in the following ways:
Once we receive your deletion request, we will verify your identity and process your request in accordance with this policy.
Upon receiving a deletion request, we will delete the following information:
Account deletion requests are processed immediately. Your data will be removed from our active systems within 24 hours of your request. Complete deletion from all backups and archives may take up to 30 days.
In compliance with TikTok's Developer Data Sharing Agreement and Terms of Service:
In compliance with Meta's data deletion requirements:
In compliance with Apple App Store guidelines:
We may retain certain data for longer periods when required by law, including:
When data is retained for legal reasons, it is stored securely and access is restricted to authorized personnel only.
We retain your personal data only for as long as necessary to:
Active Accounts: Data is retained while your account is active and for 30 days after account deletion to allow for account recovery if requested.
Deleted Accounts: Most data is deleted within 30 days. Financial records may be retained for up to 7 years for legal and accounting purposes.
Your data is stored securely using industry-standard encryption and security measures. We use secure cloud infrastructure for database storage and application hosting. Data is stored in secure data centers with appropriate physical and technical safeguards.
Third-Party Storage: We use Stripe for payment processing. Stripe handles payment data in compliance with PCI DSS standards. We do not store full payment card numbers on our servers.
We collect and process the following PII:
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
To exercise your GDPR rights, contact us at support@vouchforthat.com.au. We will respond within 30 days as required by GDPR.
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
California residents can exercise these rights by contacting us at support@vouchforthat.com.au or using the account deletion feature in the app.
We use cookies and similar technologies to enhance your experience, analyze usage, and support authentication. You can control cookies through your browser settings.
Types of Cookies We Use:
Our platform is not intended for users under 18 years of age. We do not knowingly collect information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information immediately.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@vouchforthat.com.au.
Your data may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
For users in the EEA, we rely on Standard Contractual Clauses and other legal mechanisms to ensure adequate protection of your data when transferred outside the EEA.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we may also notify you via email or through the app.
Your continued use of our platform after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Support Email: support@vouchforthat.com.au
Website: https://vouchforthat.com.au
Data Protection Officer: For GDPR-related inquiries, you can also contact our Data Protection Officer at support@vouchforthat.com.au.